Shipping policy
Effective Date: [Insert date]
At Ashka (www.ashka.com), we are committed to delivering your jewelry worldwide with care and
efficiency.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Processing time may vary depending on product availability and specific order requirements.
Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Locations
We ship worldwide from multiple fulfillment locations, including China, the United Kingdom, and
Germany, depending on the product and its specific requirements.
3. Delivery Time
Estimated total delivery time (including processing and shipping) is up to 15 business days maximum.
Delivery times may vary depending on destination country, logistics conditions, and customs clearance.
4. Shipping Fees
We offer free worldwide shipping on all orders.
5. Order Tracking
All orders are fully trackable.
Once your order is shipped, you will receive a tracking number by email so you can follow your package
at any time.
6. Customs & Import Duties
In some cases, international orders may be subject to customs fees, import taxes, or duties depending on
the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
7. Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
• Customs processing
• High shipping demand
• Carrier or logistical issues
• External factors beyond our control
Ashka is not responsible for shipping delays once the order has been dispatched, but we will always do
our best to assist you.
8. Incorrect Address
Please ensure that your shipping address is accurate at checkout.
Ashka is not responsible for orders delivered to incorrect or incomplete addresses provided by the
customer.
9. Lost or Stolen Packages
Ashka is not responsible for packages marked as delivered by the carrier but lost or stolen afterward.
However, we will assist you in contacting the shipping carrier to help resolve the issue.
10. Contact
If you have any questions about your order or shipping, you can contact us at:
Email: contact@ashka.com