Refund policy

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At Ashka (www.ashka.com), we are committed to providing high-quality jewelry. Please read our return
and refund policy carefully before making a purchase.

1. Returns
We only accept returns in the case of defective, damaged, or incorrect items.

Return requests must be submitted within 14 days of delivery.
To be eligible for a return, your item must be unused and in its original packaging.
To request a return, please contact us at: contact@ashka.com

2. Non-Returnable Items
The following items are not eligible for return:
• Custom or personalized (engraved) jewelry
• Earrings (for hygiene reasons)
• Items not in their original condition or missing parts not due to our error
• Items returned after the 14-day period

3. Refunds
Refunds are only issued in the following cases:
• The item is defective
• The item is damaged during shipping
• The item received is not as described or incorrect
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days to your original payment method.

4. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at contact@ashka.com.

5. Return Shipping
If the return is approved due to a defect or error on our side, we will cover the return shipping costs.
In all other cases, return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.

6. Non-Refundable Situations
We do not offer refunds in the following cases:
• Change of mind
• Incorrect order placed by the customer
• Delays caused by shipping carriers or customs
• Orders marked as delivered by the carrier

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear
photos of the product and packaging.
We will review your request and provide a suitable solution (replacement or refund if applicable).

8. Contact Us
For any questions regarding returns or refunds, please contact:
Email: contact@ashka.com